Disclaimer:

Welcome to Better Balance Counseling, LLC (“Journey to Resilience,” “we,” or “our”). Your privacy is important to me. This page explains our policies and practices regarding privacy, use of this website, HIPAA compliance, and crisis support. We adhere to the Health Insurance Portability and Accountability Act (HIPAA) in the handling and protection of any Protected Health Information (PHI). By using the Services, you consent to the terms of this Policy.

Privacy Policy:

1. Privacy Policy

We respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard information you share through our website and online services.

​Information We Collect

  • Voluntary information: When you complete a contact form, sign up for services, or email us directly, we may collect your name, email address, and phone number to respond to your inquiry.

  • Third-party platforms: If you schedule or receive services through Grow Therapy, those platforms may collect and store your personal health information (PHI) in accordance with their own HIPAA-compliant policies.

  • Automatically collected data: Our website may collect general information (like page visits or device type) to understand how visitors use the site. We do not knowingly collect identifying personal information without your consent.

How We Use Your Information

We use the information you share to:

  • Respond to your messages or appointment requests

  • Communicate about your care

  • Verify insurance eligibility

  • Improve our website and services

  • Comply with legal, ethical, and professional obligations

We do not sell, trade, or rent your personal information.

Third-Party Services

This website may use third-party tools such as scheduling software, email forms, analytics tools, or payment processors. These vendors may collect limited information necessary to perform their services but are not permitted to use it for their own marketing. This site may include links to external websites (such as Grow Therapyor crisis resources). We are not responsible for the privacy or security practices of other sites.

​Cookies and Analytics

Our website may use cookies or analytics tools (such as Google Analytics) to understand site usage. This information is used only in aggregate form and does not identify individual visitors. You can adjust cookie preferences in your browser settings at any time.

​Third-Party Links

This site may include links to external websites (such as Grow Therapy, Headway, or crisis resources). We are not responsible for the privacy or security practices of other sites.

Terms of Use:

The information provided on this website is for educational and informational purposes only and is not a substitute for professional mental health care or medical advice.​

Viewing this website, completing a form, or sending an email does not establish a therapist–client relationship. A professional relationship begins only after an initial consultation, completion of intake forms, and a signed informed consent.

​We strive to keep all information on this website accurate and up to date, but we cannot guarantee that all content is free from errors or omissions. Better Balance Counseling, LLC assumes no liability for actions taken based on information from this website.